NGN International, a full-fledged systems integrator and IT consultant, organized a webinar on the future of RPA “Robotic Process Automation” in Bahrain.
The webinar was held within the activities of the “NGN Majlis” and it discussed what processes are best to automate, the benefits and rewards of adopting a digital workforce, and the future of RPA adoption in Bahrain within the framework of a national trend towards digital transformation and the knowledge economy.
Mr. Mohamed Bucheeri, Head of IT Operations and Infrastructure at BBK, said RPA operations in banks contributes to reducing financial services costs, providing a more rapid and reliable response to requests, and boosting customer satisfaction, pointing to the impact of the COVID-19 pandemic in accelerating the adoption of this system.
Mr. Bucheeri affirmed during the webinar that in the petroleum industry or the banking sector, for example, sometimes we face challenges with the traditional methods of human integration between different tasks, so instead of the human being doing this integration, this is done easily by “RPA”.
Mr. Hussain Sabt, Senior IT Manager at Solidarity Bahrain B.S.C., spoke about the speed, safety, and ease of integrating robotic processes into the work environment, reviewing several local experiences in Bahrain in this field in the banking and financial sector and the significance of integrating RPA in those sectors.
In turn, Mr. Paul Marshall, Partner Solutions Consultant, ME, Blue Prism, gave an overview of the nature of RPA and the so-called digital workforce in organizations. He explained that the idea of a digital transformation with automation is not to replace all the people with robots, because people are the human capital, they know the business and they maintain relationships with customers, so the idea is to take repetitive work away from people.
It’s noteworthy that this webinar held at a time when RPA has become one of the basic pillars of Industry 4.0 and imposed its presence on a large scale in many institutions working in the financial, health, energy, and other fields, as it is one of the few emerging technologies that possess the ability to automate a huge number of processes from A to Z.