Have you ever imagined a world, where you don’t have to fill out online forms, spend hours waiting for a customer support agent, where your grandparents don’t need your help to order their medications online? Where you don’t have to click a single button to get your questions answered or to even call an Uber? Yes! That may sound a bit far-fetched, but we do live in the most modern and technologically advanced era, don’t we?
Wondering how can such a world exist? Well, wonder no more and have a peak in the world of modern and smart chatbots. Long gone are the days when the use and design of a responsive user interface (UI) was encouraged. But now with the development of highly intelligent and sophisticated design chatbots, the traditional UI/UX designs are going to change forever. And below are the top 5 ways why and how chatbots will replace and evolve the UI/UX that we know today.
What if you were able to order a pizza online, schedule an alarm for the next day, and make a call to your best friend at the same time, and without even touching your phone, forget pressing a button? Sounds crazy, right? Well, this day might come sooner than you may think. With the rapid integration of AI and machine learning with simple chat-window-based chatbots, you can now just issue a command to your digital friend and the bot will automatically fill the text-based forms in the background without having you lift a finger.
Where filling traditional forms and pressing buttons even if they are designed to be simple and easy, takes time. While giving commands to your personal chatbots while sipping your tea and listening to music can be a technological advancement that everyone would enjoy.
Have you ever used Alexa or Google-home that are voice-based intelligent assistants? If yes you would understand that giving your device a nickname just makes you feel more connected to it, even if it is a bot. Chatbots can also be boring and dull even with a clean UI. For a better user experience (UX) vendors are now focusing on developing chatbots that emulate unique personalities and have human-like personas to provide users with a pleasant experience.
Filling out email forms and waiting in digital queues to be connected with a customer support agent is a painful process and a clean UI/UX is rendered useless in such situations. To improve customer care services, companies worldwide are rapidly deploying intelligent customer care chatbots that can provide a significant level of support to customers without needing them to fill any forms or to wait in any digital queues. This drastically increases the user experience (UX) and the simple single window-based interface makes it easy to connect and interact with bots.
Where traditional UI/UX is responsive, the future of UI/UX is “interactive”. Traditional forms and buttons no matter how responsive lack the element of interactions. AI-equipped interactive chatbots are now capable of interacting with users on multiple levels. For instance interacting with users while sending them pictures, recommending them songs, wishing them happy birthdays, etc. makes them more connected to their users.
Modern chatbots can also help you boost your business productivity and efficiency by taking the excessive workload off your customer support team’s plate. Smart chatbots enhanced with technologies such as artificial intelligence (Ai) and Machine learning (ML) can automatically answer most of the queries of your business customers while adding a unique branding selling point to your business.